Refund policy

This translation is provided for convenience. The French version is the only legally binding one.

In accordance with our commercial policy, a refund may be granted provided all of the following conditions are met:

• Request deadline: the refund request must be made within 48 hours of the purchase date (subscription, credit pack or any other digital product).
• No credits used: a refund is only possible if no credits have been used since the purchase. Any use, even partial, of credits makes a refund impossible.
• Subscription not cancelled: anyone who has cancelled or terminated their subscription is not eligible for a refund, including for the period already paid.
• Procedure: to request a refund, contact us by email at contact@creationflex.com with your account email address and the reason for your request.

After 48 hours, if credits have been used or if the subscription has been cancelled, no refund can be issued. Since digital products are accessible immediately after purchase, the 14-day right of withdrawal provided by the French Consumer Code does not apply, in accordance with article L221-28.